Payment Policy

Payment and Transaction Policy

Purpose:

This Payment and Transaction Policy outlines the terms and conditions governing payments made by users on our platform, including exam bookings and other related services. By using our platform to make a purchase, users agree to comply with this policy. Our goal is to provide a secure, transparent, and seamless payment experience for all users.

1. Accepted Payment Methods

We offer multiple payment options for users to complete their transactions. The following payment methods are accepted:

• Credit Cards: Visa, MasterCard, American Express, and Discover.
• Debit Cards: Accepted debit cards with Visa or MasterCard logos.
• PayPal: Payments can also be made through PayPal for secure online transactions.
• Other Payment Methods: We may accept additional payment methods or alternatives, which will be detailed on the payment page during the transaction process.

Users must ensure that their payment method is valid, and payments will be processed only if the method is authorized.

2. Payment Processing Details

All payments are processed securely through trusted third-party payment gateways. Our platform employs encryption technologies to protect sensitive financial data during transactions.

Key measures include:

• Secure Payment Gateway: Our payment processor employs industry-standard security protocols to ensure your data is safely transmitted and processed.
• Data Encryption: We utilize end-to-end encryption (SSL/TLS) to safeguard all sensitive information shared during the payment process.
• Compliance: We adhere to all relevant data protection regulations, including PCI-DSS (Payment Card Industry Data Security Standard), ensuring the safety of user payment information.

3. Payment Schedule

• Upfront Payment: For all bookings, including exam bookings, users are required to make an upfront payment at the time of purchase. No services, including exam registration, will be confirmed until full payment is received.
• No Partial Payments: We do not accept partial payments. The full payment must be processed and confirmed before any services are rendered.

Once a payment is made, users will receive instant payment confirmation and an official receipt. Payment confirmation is a prerequisite for accessing exam bookings or any other services on our platform.

4. Taxes and Additional Fees

• All-Inclusive Pricing: The prices displayed for services, including exams, are all-inclusive. This means that all applicable taxes, processing fees, and additional charges are included in the price shown to the user at the time of payment.
• VAT/Other Taxes: If applicable, value-added tax (VAT) or any other local taxes will be automatically calculated and included in the final price at checkout. These taxes are based on your location and the nature of the service purchased.

5.Instant Payment Confirmation and Receipt Process

Once a payment is successfully processed, the following steps will occur:

• Instant Payment Confirmation: Users will receive an immediate on-screen confirmation of their successful payment.
• Email Receipt: A detailed receipt, including the transaction ID, payment amount, and services purchased, will be sent to the user’s registered email address. This receipt serves as proof of payment and should be retained for your records.

In case of any discrepancies or issues with the receipt, users should contact support at exams@excelcert.com.

6. Dispute Resolution for Payment Issues

In the event of a payment dispute or if a user believes there was an error in the payment process, the following steps should be followed:

1. Contact Support: Reach out to our support team via email at exams@excelcert.com with detailed information about the issue. This includes the transaction ID, description of the issue, and any supporting documentation or screenshots.
2. Investigation: Our team will acknowledge receipt of your payment issue within 48 hours and begin investigating the matter. We may contact you for additional details if necessary.
3. Resolution: Once an investigation is complete, we will provide a solution, which may include adjusting charges, or offering an alternative resolution. All efforts will be made to resolve disputes fairly and promptly.
4. Chargebacks: If you file a chargeback with your bank or payment provider without first contacting our support team, we may not be able to assist with the issue directly. Please ensure to follow our dispute resolution process before pursuing chargebacks.

7. Refunds and Cancellations

• No Refund and No Cancellation: ExcelCert do not offer refund of payment for examinations booked in any case or circumstances.

By making a payment on the platform, users acknowledge that they have read and understood this Payment and Transaction Policy. For further assistance or if you have any questions, please contact our support team at exams@excelcert.com.