Privacy Policy

Privacy Policy

At ExcelCert, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your data, as well as your rights regarding your personal information. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Personal Data We Collect

We collect various types of personal data in order to provide you with our examination services. This data includes:

• Personal Identification Information: Full Name, Phone number & Email address.
• Account Information: Username, password, and profile details.
• Payment Information: Credit card details, billing address, and other payment information when you make a payment for exams or related services.
• Exam-Related Information: Exam bookings, schedules, certifications, and performance records.
• Technical Data: Information related to your device (e.g., IP address, browser type, device type) when you access our website.

2.How We Use Your Data

We use your personal data for the following purposes:

• Exam Scheduling and Management: To facilitate exam bookings, schedule exams, and send notifications related to your exams (e.g., reminders, results).
• Certification: To issue and manage certificates once you complete your exams successfully.
• Payment Processing: To process payments and ensure transactions are completed securely.
• Customer Support: To respond to your inquiries, resolve issues, and offer support related to exam bookings or other services.
• Improvement of Services: To analyze your usage of our website and services to enhance the functionality and user experience of our platform.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

3. Third-Party Data Sharing

We may share your personal data with trusted third parties under the following circumstances:

• Payment Processors: We use third-party payment processors (e.g., PayPal, Stripe) to handle your payment transactions securely. These third parties will process your payment information in accordance with their own privacy policies.
• Exam Vendors/Partners: If you are taking an exam administered by an external vendor or partner, we may share necessary details (such as your name and exam registration) with them to facilitate the exam delivery and certification process.
• Service Providers: We may share your data with service providers who help us manage our platform (e.g., hosting providers, email delivery services, customer support tools) but only for the purpose of delivering services to you.
• Legal Compliance: We may disclose your information to authorities or legal entities if required by law or to protect our legal rights.

Your Rights Regarding Your Data

You have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You can request to correct any inaccurate or incomplete data we have on file.
• Deletion: You can request the deletion of your personal data, subject to certain conditions (e.g., if we no longer need the data for the purposes it was collected, or if you withdraw your consent).
• Restriction of Processing: You can request to restrict the processing of your personal data under specific circumstances.
• Data Portability: You have the right to request that we transfer your personal data to another service provider, in a structured, commonly used, and machine-readable format.
• Withdrawal of Consent: You can withdraw your consent at any time, where we rely on your consent to process your data, without affecting the lawfulness of processing before consent was withdrawn.

To exercise these rights, please contact us using the details provided in Section 8 below.

Security Measures

We take the security of your personal data seriously and employ a range of physical, technical, and administrative measures to protect your information. These measures include:

• Encryption: All sensitive personal information (e.g., payment details) is encrypted during transmission using SSL (Secure Socket Layer) technology.
• Data Storage: We store personal data on secure servers with restricted access, and we regularly review and update our security measures.
• Access Control: We implement strict access controls to ensure that only authorized personnel have access to your personal data.
• Regular Audits: We conduct regular audits and vulnerability assessments to identify and address potential security risks.

While we take reasonable steps to protect your data, please note that no method of data transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your user experience. These technologies help us:

• Improve Website Functionality: Cookies allow us to remember your preferences and settings.
• Analyze Website Traffic: We use analytics cookies to understand how visitors use our site and improve our services.
• Targeted Advertising: We may use cookies to deliver personalized advertisements and track the effectiveness of our marketing efforts.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our website.

Data Retention Period

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. In general:

• Account Data: We retain your account information for as long as your account is active or as needed to provide our services.
• Payment Data: We retain payment information for a maximum of [X] years to comply with legal and financial regulations.
• Exam Data: We retain your exam records (e.g., results, certificates) for [X] years for archival purposes and to provide you with proof of your certification.

Once the retention period expires, we will securely delete or anonymize your data.

8. Contact Details for Privacy Concerns

If you have any questions, concerns, or requests related to your personal data, please contact us using the following details:

• Email: support@excelcert.com
• Live Chat: www.excelcert.com
• Data Protection Officer: [support@excelcert.com]

We will respond to your inquiry as quickly as possible.

9. Compliance with Privacy Laws

We are committed to complying with applicable privacy and data protection laws, including:

• General Data Protection Regulation (GDPR): For users located in the European Union, we comply with the GDPR and ensure your rights to access, correct, delete, and control the processing of your personal data.
• California Consumer Privacy Act (CCPA): For users located in California, USA, we adhere to the CCPA, which gives you the right to request access to, deletion of, and a copy of your personal data, as well as the right to opt-out of the sale of your data.
• Other Applicable Laws: We also comply with other local privacy laws where applicable.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. If we make changes, we will post the updated policy on our website and notify you via email or through a notification on our platform. The revised policy will take effect immediately upon posting, unless otherwise specified.