Refund Policy

Refund Policy

At ExcelCert, we strive to ensure that your experience with our examination services is seamless and enjoyable. However, we understand that situations may arise where you need to reschedule or request a refund for your exam. This policy outlines the conditions under which reschedule will be granted, the process for making such requests, and the fees associated with cancellations.

1.Exam Cancellations

In no case Exam booking shall be cancelled:

• User need to stick to the exam slot booking requested by him/her
• User need to ensure stable internet connection.
• User need to plan schedule before making exam payment.

2. Reschedule Eligibility Criteria

Reschedule may be issued under the following circumstances:

• Cancellation Before the Exam: If you reschedule your exam booking 7 days before the scheduled exam date and your request shall be processed.
• Technical Issues: If you experience significant technical issues (e.g., issues with exam delivery, website failure) that prevent you from taking the exam, you will be eligible for a rescheduling, based on your preference.
• Medical Emergencies: In cases of illness or medical emergencies, you may be eligible for a rescheduling if proper request is provided.
• One Reschedule is permitted after slot booking.
• 2^nd Reschedule shall be considered as fresh exam booking request.

Reschedule will not be allowed under the following conditions:

• After the Exam Starts: No reschedule will be provided once the exam has begun, regardless of circumstances.
• Failure to Attend: No refunds will be granted for missed exams or no-shows without prior notice.
• Incorrect Information: If incorrect details are provided at the time of booking (e.g., incorrect exam date or personal details), refunds will not be issued.

3. Procedure to Reschedule an Exam

To request a reschedule your exam, please follow the steps below:

1. Log into your account on our portal.
2. Navigate to the "My Exams" section and select the exam you wish to reschedule.
3. Submit your request and wait for confirmation from our support team.

Once your request is received, our team will review it and process the reschedule if eligible.

4. Communication Channels for reschedule Requests

For assistance with cancellations or refund requests, please contact us through one of the following channels:

• Email: [support@excelcert.com]
• Live Chat: Available 24/7 on our website
• Customer Support Portal: Submit a request directly through our support ticketing system at [support@excelcert.com].

Please ensure that you include your exam booking details, including the exam name, booking date, and reason for reschedule request. This will help us process your request more efficiently.

Disclaimer

• We reserve the right to update this reschedule Policy at any time. Any changes will be communicated to users via email or through a notice on our website.
• Reschedule will only be processed in accordance with the terms outlined in this policy. We recommend reviewing the refund policy periodically to stay informed.