Exam Details
The ISO/IEC 20000 Lead Auditor online Certification is a globally recognized qualification that equips professionals with the knowledge and skills to assess, audit, and certify an organization’s IT Service Management System (ITSMS) based on the ISO/IEC 20000-1:2018 standard.
ISO 20000 online certification exam enables auditors to evaluate the efficiency, compliance, and continual improvement of IT service management processes, ensuring alignment with business needs, service delivery excellence, and customer satisfaction.
Exam Topics:
- Introduction to Service Management and ISO/IEC 20000-1
- Key Concepts, Principles, and Terminology of ITSMS
- Interpretation of ISO/IEC 20000-1 Requirements
- Audit Principles, Types, and Process (ISO 19011 and ISO/IEC 17021)
- Audit Planning, Preparation, and Checklist Development
- On-site and Remote Audit Execution Techniques
- Interviewing, Sampling, and Collecting Audit Evidence
- Audit Reporting and Nonconformity Management
- Corrective Action Follow-up and Continuous Improvement
- Roles and Responsibilities of Lead Auditors
- Certification Process and Audit Lifecycle
Exam Benefits
Globally recognized qualification to perform third-party ITSMS audits, Enhanced ability to evaluate and improve IT service performance, Qualification to work with certification bodies or as an independent auditor, Deeper understanding of how IT services contribute to organizational goals, Career advancement in audit, governance, and service management domains, Improved skills in risk-based auditing and customer-centric service delivery
Who Should Attend
Internal and External Auditors, IT Service Managers and Consultants, Quality and Compliance Managers, IT Governance and Risk Professionals, Professionals involved in ISO/IEC 20000-1 implementation or auditing, Anyone seeking to become a certified ISO/IEC 20000-1 Lead Auditor
Exam Syllabus
Introduction to Service Management and ISO/IEC 20000-1, Key Concepts, Principles, and Terminology of ITSMS, Interpretation of ISO/IEC 20000-1 Requirements, Audit Principles, Types, and Process (ISO 19011 and ISO/IEC 17021), Audit Planning, Preparation, and Checklist Development, On-site and Remote Audit Execution Techniques, Interviewing, Sampling, and Collecting Audit Evidence, Audit Reporting and Nonconformity Management, Corrective Action Follow-up and Continuous Improvement, Roles and Responsibilities of Lead Auditors, Certification Process and Audit Lifecycle
Exam Details
Exam Duration - 120 Min, Exam Pattern – MCQs, Number of Questions: 50, Passing Marks: 35, Exam Method – Online Open Book: No, Exam Pass Mark - 70% (35 out of 50) Exam Result - Immediate
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