User Account Management Policy

User Account Management Policy

At ExcelCert, we are committed to ensuring the security and privacy of our users. This User Account Management Policy outlines the processes for user registration, login and password management, account deactivation, and responsibilities for maintaining account security. By using our services, you agree to the terms and conditions set forth in this policy.

1. User Registration Process

To access and participate in exams, users must create an account on our platform. The registration process is simple and secure.

• Registration Requirements: Users must provide accurate information, including a valid email address, full name, contact details, and other necessary information to create an account.
• Verification Email: After submitting your registration details, you will receive a verification email. You must click the verification link within the email to confirm your registration and activate your account.
• Profile Creation: Upon account activation, you will be prompted to complete your user profile. This includes uploading a profile picture (optional), providing your professional details, and any other information required for the exams or services you plan to access.
• Terms and Conditions Agreement: During the registration process, you will be asked to accept our Terms and Conditions, Privacy Policy, and any other relevant policies. By completing the registration, you acknowledge that you have read and agree to these documents.

2. Login and Password Management

We prioritize the security of your account. Therefore, we recommend the following measures to ensure safe and secure access to your user account.

• Strong Password Guidelines: When creating your password, please ensure that it meets the following criteria:
• A minimum of 8 characters in length.
• A mix of upper and lowercase letters, numbers, and special characters.
• Avoid using easily guessable information such as your name, date of birth, or common words.
• Password Recovery: If you forget your password, you can easily reset it by following the "Forgot Password?" link on the login page. You will receive a password reset email with instructions to create a new password. For your security, the reset link will expire after a set period (e.g., 24 hours).
• Session Management: If you are logged in on a shared or public device, be sure to log out after finishing your session to prevent unauthorized access. We recommend logging out regularly, especially when using devices that may not be secure.

3. Account Deactivation and Deletion Process

We understand that there may be times when you wish to deactivate or delete your account. Below is the process for doing so:

• Account Deactivation: If you wish to temporarily deactivate your account, you can contact our support team at support@excelcert.com. We will deactivate your account for a specified period and notify you once it has been completed. You will not be able to access your exams or services during the deactivation period.
• Account Deletion: To delete your account permanently, please submit a formal request to our support team at support@excelcert.com . Upon request, we will delete your account and all associated data within 5 business days, in accordance with our Privacy Policy and relevant data protection laws.

Please note that if you have any outstanding payments, exam bookings, or unresolved issues, these must be addressed before we proceed with the account deletion.

• Impact of Deletion: Once your account is deleted, all data related to your exams, certifications, and personal information will be permanently removed from our system. You will no longer be able to access your past exam results or certifications.

4. Responsibilities of the User to Maintain Account Security

As the account holder, it is your responsibility to maintain the security and confidentiality of your account. To ensure the integrity of your account and to prevent unauthorized access, we recommend the following:

• Secure Your Login Credentials: Do not share your username, password, or other account details with anyone. Keep this information confidential to prevent unauthorized access.
• Monitor Account Activity: Regularly check your account activity for any suspicious transactions or exam bookings. If you notice anything unusual, report it immediately.
• Keep Your Email Address Secure: Since your email is used for account-related communications, it is important that you use a secure email account with strong password protection. Ensure that your email service provider also employs appropriate security measures, such as encryption and MFA.
• Notify Us of Security Breaches: If you suspect that your account has been compromised, immediately change your password and contact us for further assistance.

5. Reporting Unauthorized Access or Suspicious Activity

We take unauthorized access and suspicious activity very seriously and encourage you to report any concerns immediately. If you suspect that someone has accessed your account without authorization or you have noticed suspicious activity, please take the following actions:

• Change Your Password: If you suspect that your account has been compromised, immediately reset your password through the "Forgot Password?" link.
• Report Suspicious Activity: Contact our customer support team at support@excelcert.com and provide as much detail as possible about the suspicious activity, such as the time and nature of the incident, and any unusual actions you have observed in your account.
• Investigating Security Incidents: Our team will investigate all reports of unauthorized access and suspicious activities. If necessary, we may temporarily suspend your account while the investigation is ongoing. You will be notified of any actions taken to resolve the issue.

6. Additional Security Measures

We employ several advanced security measures to protect user accounts:

• SSL Encryption: All data transmitted between your browser and our platform is encrypted using SSL (Secure Sockets Layer) technology, ensuring that your login credentials and personal information remain secure.
• Regular Security Audits: Our system undergoes regular security audits and updates to identify and address any potential vulnerabilities.
• Proactive Monitoring: We employ continuous monitoring systems to detect unusual login patterns or other signs of unauthorized access, and take immediate action if necessary.

By creating an account on ExcelCert, you agree to comply with the terms and conditions outlined in this User Account Management Policy. We are committed to providing a secure and user-friendly experience, and it is essential that all users follow the guidelines to maintain the integrity and security of their accounts. If you have any questions or concerns about your account, security, or the processes outlined in this policy, please contact our customer support team.

For inquiries, please contact us:

• Email: support@excelcert.com
• Live Chat Support: Available on www.excelcert.com