Exam Details

The ISO/IEC 19770 Certified Lead Implementer Exam validates your expertise in designing, implementing, and managing a robust IT Asset Management (ITAM) system based on the ISO/IEC 19770 standard. This certification equips professionals to establish effective ITAM policies, optimize asset lifecycle management, strengthen compliance, reduce risks, and improve cost efficiency across IT assets.

Module 1: Introduction to IT Asset Management Systems and ISO/IEC 19770-1 Framework

• Overview of IT Asset Management (ITAM) and its Objectives
• Understanding the ISO/IEC 19770-1:2017 Standard and Structure
• Importance of ITAM for Organizational Governance and Compliance
• Relationship Between ITAM, ISO 20000, ISO 27001, and ISO 9001
• Benefits of Implementing a Certified ITAM System
• Key Concepts: Asset Lifecycle, Value, Control, and Risk

Module 2: Context of the Organisation, Scope of the ITAM System and Governance
• Determining the Internal and External Context for ITAM
• Identifying Interested Parties and Their Requirements
• Defining the Scope and Boundaries of the ITAM System
• Establishing ITAM Governance Structures and Responsibilities
• Integration of ITAM with Business and IT Strategies
• Setting Policy Framework and Objectives for ITAM

Module 3: Leadership, Roles, Responsibilities and Planning of the ITAM System
• Leadership Commitment and Strategic Direction for ITAM
• Assigning Roles, Responsibilities, and Authorities
• Developing ITAM Objectives and Planning for Achievement
• Risk and Opportunity Assessment for Asset Management
• Establishing and Communicating ITAM Policy
• Planning Changes and Continuous Alignment with Organizational Goals

Module 4: Support Processes – Resources, Competence, Awareness, Communication, Documented Information
• Determining and Managing ITAM Resources
• Building Competence and Skills for ITAM Personnel
• Awareness and Engagement Across the Organization
• Internal and External Communication Management
• Managing Documented Information and Records
• ITAM Toolsets and Automation Support

Module 5: Operation – Implementation of ITAM Processes, IT Asset Lifecycle, Software & Hardware Assets
• Implementing ITAM Operational Processes
• Asset Lifecycle Management (Acquisition, Use, Disposal)
• Software Asset Management (SAM) and License Compliance
• Hardware and Infrastructure Asset Control
• Managing Cloud, Virtual, and SaaS Assets
• Supplier, Vendor, and Contract Management Integration
• Operational Risk and Change Management

Module 6: Performance Evaluation – Monitoring, Measurement, Analysis, Evaluation, Internal Audit, Management Review
• Establishing ITAM Metrics and KPIs
• Monitoring and Evaluating ITAM System Performance
• Internal Audit Planning and Execution for ITAM
• Conducting Management Reviews for Continuous Evaluation
• Reporting on ITAM System Effectiveness
• Using Data and Analytics for Strategic Improvement

Module 7: Improvement – Nonconformity & Corrective Action, Continual Improvement of the ITAM System
• Identifying Nonconformities and Performing Root Cause Analysis
• Implementing Corrective and Preventive Actions
• Applying Continual Improvement Frameworks (PDCA)
• Benchmarking ITAM Maturity and Performance
• Leveraging Lessons Learned and Audit Findings
• Ensuring Long-Term ITAM System Sustainability

Module 8: Certification & Audit Readiness for Organizations – Certification Process, Audit Scheme, Evidence, Surveillance
• Understanding ISO/IEC 19770-1 Certification Process for Organizations
• Preparing Required Documentation and Evidence
• Conducting Pre-Certification Readiness Assessments
• Managing External Certification Audits and Surveillance Activities
• Maintaining Certification and Managing Post-Audit Actions
• Aligning ITAM System with Ongoing Business and Compliance Requirements

Exam Benefits

Who Should Attend

Exam Syllabus

Exam Details

Exam Rating

Exam Review